If you run your own pharmacy, chances are that you have your work cut out for you. There is a lot of work involved with management of a pharmacy and you still have to pay attention to the customers who are calling and coming in on a regular basis. You could use some help with that.
Getting the Calls
One of the biggest and most important details of running a pharmacy is answering the phones. You need to be present to do that for the most part but there is a better solution. You can look to ivr systems for pharmacies and get your calls answered for you.
It stands for “Interactive Voice Response” systems. That means the system automatically answers the calls for you so you can go about your business without getting interrupted as often as you otherwise would in a pharmacy business. That takes a load off of you and your staff so you can attend to the other operations of the pharmacy.
A Personal Touch
While you might be thinking that such a system would take away the personal touch that your family pharmacy has, it will actually make it better. It will provide better organization and professionalism for the customers who are calling in. They will still be able to talk to a live person if they need to, as you will include that in the interactive options.
When you do not have to directly answer all the calls that are coming in, you can pay attention to what you need to do in a better way. This streamlines operations in such a way that you can better serve your customers at all times. They will be glad you got the system. You will be too.
Now you can pay attention to everything at all times.